This Privacy Policy (“Policy”) describes what information Uplynk and its subsidiaries collect, why we collect it, how we use it, the circumstances under which we disclose it, and how we store and protect it. This Policy also discusses how to contact us with any questions or comments concerning your personal data and the choices that we offer, including how to access and update your personal data. It also describes how we may change this Policy from time to time and provides other important details about privacy- and security-related information.
Uplynk’s services are used by businesses seeking to deliver faster websites, more responsive applications, the highest quality video, and consistent game and software downloads to their customers’ devices. We collect information primarily to provide our services. Some of the information that we collect includes the following:
This typically includes information that allows us to communicate with you, such as your name, address, telephone number, and email address. If you are using our services, you may provide us additional information necessary for access to our customer portal, such as a username and password.
If we provide services to you, in addition to contact information, we also collect information related to your payments for those services, such as your payment and service history.
We collect traffic logs to manage our global network, measure its performance, investigate and resolve service tickets, and analyze data to determine trends and usage patterns. Traffic logs include IP addresses, which can identify a specific computer or network device on the Internet. However, Uplynk does not identify individuals based on IP addresses, as this is not necessary for the provision of our services.
We collect information about you in the following ways:
You may provide personal information (such as your name, business email address, mailing address, business/mobile telephone number) to us when using our services, requesting service information, providing a customer testimonial, responding to surveys, or participating in case studies, contests, or sweepstakes.
Additional details you may provide include demographic information, company name, website details, and contact information within your company.
Our website features various opportunities to submit information, such as:
When you visit a website, web servers automatically log interactions. Standard log files include:
Uplynk does not link IP addresses to individuals.
When accessing our website or services, we may send cookies—small text files containing alphanumeric characters—to your device. We use both:
These cookies help optimize your experience, enable security features, and track user preferences. You can modify cookie settings in your web browser.
We use electronic image requests (known as “single-pixel gifs” or “web beacons”) to:
These beacons do not collect personally identifiable information.
Flash cookies store data in your video player’s cache and function similarly to regular cookies. They may be linked to personal information and are used by our business partners (e.g., advertisers). For information on managing Flash cookies, refer to the Adobe website.
We may collect additional data such as:
We use the collected information to:
Other uses include:
We retain data as long as needed to provide services or as required by legal obligations.
We do not sell, rent, or disseminate your personal data to third parties, except as described in this section.
We may disclose user information:
If legally required, we will notify you of disclosure requests unless prohibited by law.
You have choices about how your data is collected and used:
Our services facilitate content delivery for our business customers. We do not control or monitor customer content, nor do we have direct relationships with individuals whose data our customers process. Any requests regarding data correction or deletion should be directed to the respective business customer.
We implement industry-standard security measures, including:
Despite these safeguards, security breaches may occur. We will notify affected users if required.
Uplynk adheres to GDPR principles but does not rely on the Privacy Shield Framework for cross-border data transfers. Instead, we use Standard Contractual Clauses, which govern our data processing activities.
WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN UNDER 13.
If we learn that such data has been collected, we will take steps to delete it.
For child internet safety resources:
If you access our services from outside the U.S., your data may be transferred internationally. By using our services, you consent to such transfers.
This Policy may be updated periodically. The latest version will always be available on our website.
Last modified: September 27, 2021.
Our website may contain links to third-party sites with separate privacy policies. We encourage you to review their policies before providing personal information.
For privacy-related inquiries, contact:
Phone: +1 (602) 850–5000
Email: ask@uplynk.com